Fastworks

Help & support

We reply within one working day.

Email contact@fastworks.app from the email address on your account. If it's about a job, put its job reference (it looks like FW-10042) in the subject, and tell us what happened.

Finding your job reference

Every job has a reference like FW-10042. You'll find it next to the job's status at the top of the job screen, and under the job details in your chat with the other side. Tap it to copy it.

Faster still: tap Contact support about this job on the job screen. It opens an email to us with the reference already in the subject.

Someone is being abusive, or it looks like a scam

In a chat, tap the ⋯ menu to report or block the person, or tap a single message to report it. You can also report a business from its profile, a request from the lead screen, and a review from your Reviews page. Our team reviews every report, usually within 24 hours. The other person isn't told who reported them.

Never pay, or share bank or card details, outside Fastworks. Payments made in the app are held in escrow until you approve the work.

Blocking

When you block someone, neither of you can message the other, open offers between you are withdrawn, and you stop seeing each other's requests and pitches. A job already in progress keeps running so payments, refunds and disputes still work. Unblock any time in Profile → Blocked accounts.

Refunds and disputes

Open the job, choose the milestone and tap Request a refund. If the business declines, either of you can open a dispute and a Fastworks mediator decides. Automatic release is paused while a refund request or dispute is open. See the terms for details.

Deposits

Your deposit is refunded if you cancel before anyone pitches, and refunded or applied to the job when it completes. Refunds go back to the card or PayNow source you paid with, usually within 5–10 working days.

Withdrawals (businesses)

Earnings become withdrawable 5 days after release. Request a withdrawal in Wallet; it's paid by PayNow or bank transfer, and you'll see the reference once it's sent.

Deleting your account

Go to Profile → Account → Delete account and enter your password. If a contract is active, money is in escrow or earnings are waiting to be withdrawn, the app tells you what to finish first. The privacy policy explains what's deleted and what we must keep. If you can't sign in, email contact@fastworks.app from your account's email and we'll do it for you.

Your data

To see, correct or get a copy of your personal data, email contact@fastworks.app.